Shipping Policy

Last Updated: June 2026

Thank you for shopping with Kiiogeepu. We aim to provide a reliable and straightforward delivery experience for products across our Home Convenience, Home Organization, and Cleaning Tools collections.

The information below explains our order-processing procedures, estimated delivery times, tracking process, shipping fees, order changes, lost parcels, and other important fulfillment conditions.

1. Order Processing

After your payment has been successfully authorized, your order will enter our fulfillment process.

Our standard preparation period is approximately 3 business days. During this time, your order may undergo product verification, packing, and shipment preparation before being handed to the applicable carrier.

Orders placed on weekends or recognized public holidays will normally begin processing on the next available business day.

2. International Shipping Rates and Delivery Estimates

Kiiogeepu provides international shipping to supported destinations.

Our standard international shipping fee is $5.99 USD.

After an order has been dispatched, estimated delivery generally takes approximately 10–20 business days, depending on the shipping destination and local delivery conditions.

Any shipping charges applicable to your purchase will be displayed during checkout before payment is completed.

3. Possible Shipping Delays

Although we make reasonable efforts to process and dispatch orders efficiently, international shipping may occasionally be affected by circumstances outside our control.

Possible causes of delay may include:

  • Customs inspections or clearance procedures
  • Severe weather conditions
  • Carrier congestion
  • Transportation disruptions
  • Peak-season shipping volumes

  • Local postal or courier delays

Such circumstances may extend the estimated delivery period. We appreciate your understanding when delays are caused by external logistics conditions.

4. Tracking Your Order

Once your order has been dispatched, a shipment confirmation email containing your tracking number will be sent to the email address provided during checkout.

You may monitor the progress of your shipment through the applicable carrier or an international tracking service such as 17TRACK.

Please allow approximately 24–72 hours after receiving your shipping confirmation for the carrier's system to register and display the first tracking update.

5. Orders Shipped in Multiple Packages

Orders containing more than one product may occasionally be divided into separate shipments.

This can occur when:

  • Products are stored at different fulfillment locations
  • Certain items are dispatched from separate warehouse facilities

  • Products are shipped directly from an approved manufacturing or fulfillment partner

As a result, different portions of the same order may arrive on different dates.

Where applicable, each parcel will receive its own tracking number.

6. Order Changes and Cancellations

If you need to correct your shipping information or request a change to your order, please contact our customer support team within 12 hours of placing your order.

Possible changes may include:

  • Delivery address
  • Telephone number
  • Product color
  • Product size
  • Quantity
  • Other applicable order details

Please email support@kiiogeepu.com and include:

  • Your order number
  • The email address associated with the purchase

  • A clear explanation of the requested change

Once an order has entered active fulfillment, packing, or shipping preparation, we cannot guarantee that the requested modification or cancellation can be completed.

7. Failed Delivery Attempts

If a carrier is unable to complete delivery, the package may be held at a nearby postal facility, courier location, or collection point. The carrier may also leave a notice containing instructions for redelivery or pickup.

Customers are responsible for monitoring the tracking information and arranging collection or redelivery when necessary.

Kiiogeepu is not responsible for parcels returned to the sender because of:

  • An incorrect or incomplete delivery address
  • Failure to collect the package
  • Repeated unsuccessful delivery attempts

  • Failure to follow carrier collection instructions

8. Tracking Has Not Updated

Temporary gaps in tracking activity can occur during international transportation.

If your shipment appears delayed, please use the following guidance:

  • Tracking updated within the last 7 days: The parcel is generally still moving through the carrier's logistics network, even if there have been no recent detailed scans.
  • No tracking movement for more than 7 consecutive days: Please contact support@kiiogeepu.com with your order number and the email address used for the purchase. Our support team can then request additional information or initiate an inquiry with the carrier where appropriate.

9. Lost or Missing Packages

Lost During Transit

If an official investigation by the shipping carrier confirms that your parcel was lost while in transit, Kiiogeepu will arrange a replacement shipment at no additional product cost.

Packages Marked as Delivered

Once the carrier records a shipment as successfully delivered to the address provided during checkout, the shipment is considered completed from our logistics perspective.

Kiiogeepu does not provide refunds, replacements, or compensation for packages reported missing or stolen after the carrier has confirmed delivery.

If your tracking status shows "Delivered" but you cannot locate the parcel, we recommend checking with:

  • Other members of your household
  • Neighbors
  • Building reception or management
  • Mailrooms or designated parcel areas

  • The local delivery carrier

10. Fulfillment Locations and Shipping Destinations

Kiiogeepu serves customers across supported international destinations.

Orders may be fulfilled from different warehouse, distribution, or manufacturing locations according to product availability and delivery requirements.

Our fulfillment network may include facilities in regions such as the United States, Canada, Australia, and the European Union, as well as approved international manufacturing or logistics partners.

In some cases, products may be dispatched directly from a partner facility where this supports product availability, order efficiency, or fulfillment operations.

If we are unable to deliver to your destination, we will contact you and arrange an appropriate refund for the affected order.

11. Important Shipping Terms

By completing a purchase through Kiiogeepu, you acknowledge and agree to the following shipping conditions.

Estimated Delivery Times

All delivery periods shown on our website are estimates only.

Shipping estimates are not guaranteed arrival dates and may change because of carrier operations, customs procedures, weather, transportation conditions, or other circumstances outside our control.

Customs Duties, Import Taxes, and VAT

Customers are responsible for any customs duties, import taxes, VAT, clearance fees, or similar government charges imposed by authorities in the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in our product prices or standard shipping fees.

Correct Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully verify your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • Postal or ZIP code

  • Telephone number

Kiiogeepu cannot accept responsibility for failed deliveries, misdirected parcels, or other delivery problems resulting from incorrect or incomplete information supplied by the customer.

Contact Kiiogeepu Customer Support

If you have questions regarding shipping, delivery, tracking, or an existing order, please contact our support team.

For faster assistance, include your order number and the email address used to place the order in your message.

  • Brand Name: Kiiogeepu
  • Legal Entity: HONGKONG FOGI LIMITED
  • Registered Business Address: ROOM 5031, 5/F, YAU LEE CENTRE, NO.45, HOI YUEN ROAD, KWUN TONG, HONG KONG
  • Customer Support Email: support@kiiogeepu.com

  • Customer Service Phone: +1 (945) 224-6918